Quality politics

The Quality Policy defined by Atlax 360 is as follows:

Atlax 360 is a service company whose main objectives are:

• Facilitate decision-making processes and minimise risk management in all types of commercial operations through advanced commercial credit risk assessment. Offer innovative services tailored to any type of company, enabling them to increase their liquidity and gain security in their commercial transactions so that they can grow in a sustainable manner.
• Atlax 360 has achieved a leading position in its sector based on its experience, innovation and customer-focused approach.

The Atlax 360 Quality Policy is based on the following principles:

• Customer satisfaction
• Staff competence
• Product quality
• The value of its processes
• Continuous improvement

The Quality Management System contains mechanisms that allow the company to remain constantly aware of customer needs through:

• Compliance with the service requirements agreed with customers.
• Responding to requests from customers or prospective clients regarding the products or services offered.
• Information obtained from complaints submitted.
• Analysis of the results of customer satisfaction measurements.
• These sources enable us to implement corrective actions on our products and services and to continuously develop improvements.

Atlax 360 aims to have a team of highly competent and motivated professionals to perform their duties, ensuring maximum customer satisfaction. To achieve this objective, Atlax 360 has the following tools:

A continuously updated definition of the different job positions within the company and their requirements, together with a detailed description of each employee’s profile.

A training plan that ensures each individual is suited to the role they perform through the acquisition of the knowledge required to carry out their responsibilities.

A constant commitment to internal promotion, prioritising existing Atlax 360 employees for newly created positions before recruiting external personnel.

Atlax 360 is permanently committed to providing its customers with products and services that incorporate up-to-date and comprehensive information, the best information design, the shortest response and/or delivery times, options for customisation and integration, and the highest level of usability and functionality, seeking to ensure that the service perceived exceeds the service expected.

Atlax 360 has information sources from group companies and external providers, which are continuously updated.

In addition, the company systematically seeks to evolve its product offering by providing new functionalities and services, and by establishing cooperation agreements that translate into improved service for our customers.

Finally, Atlax 360 is continuously engaged in a process of innovation and adoption of cutting-edge technology, enabling it to design unique products in the markets in which it operates.

Each product has its own defined quality standards. This allows for thorough quality control before final delivery to the customer.

Atlax 360 is an organisation concerned with efficiency (for example, employee efficiency, efficiency of its IT systems, etc.).

All internal processes at Atlax 360 are implemented and organised with the objective of achieving both individual and overall efficiency. Each product resulting from a process adds value to the inputs of that process.

This ongoing focus on the value of processes supports the Atlax 360 Quality Policy.

Atlax 360 is a dynamic organisation operating in a changing environment. Current legislation, market conditions, the needs of all stakeholders and technological developments are constantly evolving factors that require Atlax 360 to make a continuous effort to adapt.

With the aim of offering the best and most up-to-date service, Atlax 360 continuously introduces improvements to its Quality Management System.

For this reason, the Management of Atlax 360 is fully committed to continuous improvement in its products and processes, as well as in the Quality Management System, thereby ensuring customer satisfaction.

In order to fulfil all of the above, Atlax 360 Management has decided to implement a Quality Management System in accordance with the requirements of the UNE-EN ISO 9001 standard.

This Atlax 360 Quality Policy is established by Management, ensuring that it:

• Is appropriate to the purpose and context of the organisation.
• Includes the commitment to meet all applicable requirements and to continuously improve.
• Provides a framework for establishing and reviewing quality objectives.
• Is communicated at all levels of the organisation and to all interested parties through its publication on the website www.atlax360.com
• Is reviewed periodically to ensure its ongoing suitability.